AI-powered, Automated Customer Service

(Conversational Bots, Chatbots, Virtual Assistants, Digital Assistants)

The rise of Messaging Applications has brought “AI-Chatbots” which are automated self-service technologies that free up support and call center agents from the routine first level of support-requests so they can focus on more complex tasks. Train them once and they are ready to be deployed.

chatbots
chatbots

What chatbots can do for your business ?

  • Help cut down on operational costs.
  • Offer progressive avenues for marketing and sales.
  • Impact the business by improving sales and customer services.
  • Showcase new products and services.
  • Can purchase and receive recommendations from chatbot.
  • Value Proposition.
  • Customer service that’s always-on i.e. 24/7 availability.
  • Free customer service resources by acting as a filter for common inquiries.

Main Features

  1. Natural Language Understanding.
  2. Interfaces to existing systems.
  3. Automated retrieval of information using a chat window.
  4. It can integrate with Ticket Management System.
  5. Create and query tickets.
  6. Provide Business Reports.
  7. Send Email.
  8. Fill Forms.
  9. Fetch query from Database.
  10. Hand over to Human Representative when needed.

What type of Businesses use Chatbot?

  • Universities
  • Shops and eCommerce
  • Automobiles
  • Medical and Clinics
  • Travel and Holidays
  • Software and IT
  • Insurance and Finance
  • Customer Support
  • Government and Institutions
chatbot